Refund policy
At Furr & Fancy, your satisfaction is our priority. If you are not completely happy with your purchase please read our policy below to understand your options.
Eligibility
Only unopened products will be accepted for returns within 30 days of purchase.
Faulty, Damaged, or Incorrect Items
If an item arrives faulty, damaged, or incorrect, please notify us within 7 days of receipt.
We will arrange for a replacement, refund, or exchange at no additional cost.
Please retain proof of damage (e.g., photos) and all original packaging.
Returns Process
We make the returns process simple and easy for our customers.
- Contact Us: Notify us at furrandfancy@gmail.com within 7 days of receipt.
- Prepare the Item: Ensure the item is in its original packaging, unused, and in a resaleable condition.
- Post the Item: Return the item to the address provided by us. Retain proof of postage, as we cannot accept liability for items lost in transit.
Returns Postage Costs
Whether your returns incur any cost depends on why you return your item(s).
- Customer Responsibility: The customer covers return postage costs unless the item is faulty or incorrect.
- Faulty/Incorrect Items: Furr & Fancy will cover return shipping costs.
Refunds
Refunds will be processed within 5–10 working days of receiving the returned item.
Refunds are issued to the original payment method.
Delivery charges are non-refundable unless the item is faulty or incorrect.
Right to Refuse Refunds
Furr & Fancy reserves the right to refuse refunds or exchanges if:
- Items are returned outside the 30-day return period.
- Returned items are not in their original condition or are unsuitable for resale.
Force Majeure
Furr & Fancy is not responsible for delays in returns processing caused by unforeseen events outside our control, such as courier delays or natural disasters.